Office 365 Frequently Asked Questions – For Students
If your question is not answered here, please contact the IT Service Desk:
- by e-mail at firstname.lastname@example.org
- by web chat on OIT’s web page at http://cms.montgomerycollege.edu/oit
- by phone at 240-567-7222
Question: How can I access my Office 365 account?
Answer: Office 365 can be accessed by logging in to MyMC and clicking on the e-mail icon link.
- You can log into MyMC and click on the e-mail icon link.
- You can go directly to the Office 365 portal at portal.office.com, where you can enter your full Office 365 user ID (<MyMC ID>@montgomerycollege.edu).
Question: What is included with Office 365?
Answer: Office 365 includes e-mail, calendar, contacts, instant messaging, online conferencing with desktop sharing (Skype for Business), individual file storage (OneDrive), and web apps that provide a level of functionality with Word, Excel, PowerPoint, and OneNote files. Additionally, Office Professional includes a free download for up to 5 personal devices on the Windows, Macintosh, iOS, and Android platforms. Other functionality may be added as appropriate when available from Microsoft.
Question: Will every student have access to Office 365?
Answer: While most will, there are some exceptions:
- Students who have been accepted but have not yet registered for any classes will have access to e-mail only.
- Students who have not registered for a class anytime in the last 13 months will not have access to Office 365. You must be a current or recent student to have an Office 365 account.
- Students who have not registered for the current semester will have access to e-mail only. If you do not register for a class in a succeeding semester within the first month, your access will change from the full Office 365 suite to e-mail only. If you do not register for any classes over 13 months, you will lose access to Office 365.
- People who have continued to use their student e-mail accounts after they have ceased being students for 13 months will not have an Office 365 account.
- Students who are also employees of the College will not get an Office 365 student account and will use employee email for their email services.
Question: What happens to my Office 365 when I am no longer a student or have graduated?
Answer: Office 365 full suite (Word, Excel, PowerPoint, and OneDrive) is only available to active Montgomery College students. Once students graduate or withdrawal from the College, the full suite will no longer function. Former students may then enroll in other available consumer or commercial offers. Office 365 e-mail (including Calendar, People, Tasks, Yammer, and Sway) will remain available for 13 months.
Question: What happens to all of my documents in Office 365 when I am no longer a student or have graduated?
Answer: All documents saved to OneDrive will be lost when you are no longer an active student. This includes Word, Excel, PowerPoint, and One Note documents. The College recommends that all documents be backed up to a personal drive.
Question: What happens to the suite of programs I downloaded on my Mac or PC when I am no longer a student or have graduated?
Answer: Programs (such as Word, Excel, PowerPoint, etc.) you have downloaded to your personal Mac, PC, mobile device, or tablet will no longer be accessible. Former students may then enroll in other available consumer or commercial Office 365 offers.
If you downloaded the suite of programs, you will see a message indicating that your subscription has expired along with the option to sign up, at a cost, for a personal Office 365 account in order to continue using those applications.
Question: I hear it’s important to log off of computers that I use at the College. Why?
Answer: When using a College computer, the computer user is logged into Office 365, even if you try to use a different name. If you don’t log off of your computer, another user could come up and use that computer, and if they try to go to Office 365, they will go to YOUR Office 365 account, with access to your mail and data. Please make sure to log off every time you finish using a College computer.
Question: What features do I get with Office 365 e-mail?
Answer: Office 365 gives you business-class e-mail through a rich Outlook experience you can access from your mobile device, desktop client, or web browser. It includes:
- 50 GB dedicated e-mail quota.
- Exchange-based e-mail, calendar, tasks, and contacts.
- Integration with Outlook.
- Calendar Sharing with Faculty and Staff.
Question: Will my e-mail address change?
Answer: Your e-mail address will not change. All incoming e-mail will be delivered to the College’s Office 365 e-mail service, and you will have to use Office 365 to send and receive e-mails.
Question: What will happen to my old mail in MyMC?
Answer: Until the end of January 2016, you will be able to access your old account, although you will not be able to send any new messages. However, you can move your mail from your old account to Office 365 using the e-mail migration instructions.
Please note: April 5, 2016 will be the last day to migrate e-mail from your old account to Office 365.
Question: Can I access e-mail from my mobile device?
Answer: To set up your mobile device to see your Office 365 mail, follow the mobile device instructions.
Question: Do I need to install an e-mail client to use with Office 365?
Answer: Office 365 is accessible by browser and doesn’t require additional software installation.
Question: How long will messages remain in Deleted Items and Junk E-mail folders?
Answers: Items that are in Deleted Items or Junk E-mail folders are purged from accounts after 30 days.
Question: What data storage features do I get with Office 365?
Answer: You can store documents and photos online in OneDrive, so they can be accessed from any Internet-connected computer and be shared with others. It includes:
- 1 TB of password-protected online storage
- Private, shared, and public folders. Links to files from OneDrive can be shared with fellow students, faculty, or people outside of the College.
- Deleted items go into the recycle bin, where they stay until they’re automatically removed 90 days later. During the 90-day period, you can remove files from the recycle bin to free up storage space or restore items to their original location if you’ve accidentally deleted them. Once a file has been removed from the recycle bin, it can no longer be recovered.
Question: Can I install Microsoft applications on my devices?
Answer: You can download and install Microsoft Office ProPlus desktop applications AT NO ADDITIONAL COST. You can install Office on up to five devices, including PCs, Macs, and mobile devices. The applications include Word, Excel, PowerPoint, Outlook, and OneNote.
Question: I don’t see an icon for Microsoft Video. Why not?
Answer: Video will not become available until faculty and staff are migrated to Office 365, sometime early in 2016.
Question: Do I have to install the applications to use them?
Answer: No. You can use Office 365 Web applications from any supported browser. The Web Apps are touch-friendly web applications that let you create, edit, and share your Word, Excel, PowerPoint, and OneNote files, using OneDrive for saving your documents. Some functionality is only available using the full application suite. From within the online app, you can quickly change to the full version with just one click. If your device doesn’t have the Office applications installed, you can still create and edit files using the online applications only.
Question: What is Skype for Business?
Answer: Microsoft Skype for Business (also known as Lync) is a collaboration tool for instant messaging (IM), voice or video calls, and online meetings. Skype for Business is available for most computers and/or mobile devices and can be used on campus or anywhere you have Internet access.
Question: What is the difference between Microsoft Office Professional and Microsoft Office 365?
Answer: Microsoft Office Professional is a productivity software suite that includes Word, PowerPoint, Excel, and Access, and is installed locally on your computer. Microsoft Office 365 is a cloud-based, online service that provides e-mail, shared calendars, instant messaging, web conferencing, and individual cloud storage.
Question: What is the Cloud?
Answer: The “cloud” is a friendly way of describing web-based computing services that are hosted outside of your organization. When you use cloud-based services, your IT infrastructure resides off your property (off-premises), and is maintained by a third party (hosted), instead of residing on a server at your home or business (on-premises) that you maintain. With Office 365, for example, information storage, computation, and software are located and managed remotely on servers owned by Microsoft. Many services you use every day are a part of the cloud—everything from web-based e-mail to mobile banking and online photo storage. Because this infrastructure is located online or “in the cloud,” you can access it virtually anywhere; from a PC, tablet, smartphone, or other device with an Internet connection.
Question: I’m trying to create a group that includes a faculty member, or I’m trying to send an IM to faculty, but I can’t find them in the People directory. Why not?
Answer: Employees are not yet in Office 365. Once they are, you will be able to collaborate, communicate, and share with them using all of the Office 365 applications. Employee Office 365 will be available in early 2016.
Question: Which browsers support Office 365?
- Internet Explorer 10 or above
- Safari 5 or above
- Latest FireFox “Release” version
- Latest Chrome “Stable” version
Question: What limitations exist in Office 365?
Answer: Microsoft has set limitations. For more information, read the information available from Microsoft: http://technet.microsoft.com/en-us/library/exchange-online-limits.aspx
Question: Does Office 365 have virus detection features?
Answer: Office 365 has built-in anti-virus technology. Virus and malware protection should be approached in layers, and for this reason it is highly recommended that anti-virus software be installed on your computer, and that it and virus definitions be kept up to date.
Question: Does Office 365 have spam filtering?
Answer: Office 365 has built-in Microsoft spam fighting technology, but we are also using a third-party filtering technology known as Proofpoint at this time.
Question: Is there training available on Office 365?
Answer: There are many resources available to leverage the capabilities in Office 365:
- Microsoft Office 365 Training Center provides numerous courses and guides.
- Have you used lynda.com yet? lynda.com is a training resource available to all Montgomery College credit students. If you have not used lynda.com, you will need to create your user ID during your initial access, which can be found in MyMC. A lynda.com playlist of videos has been created to help you navigate Office 365. You may need to log into MyMC to access the playlist.