For many students, filling out financial aid forms can be daunting. But according to Michael Ferby, financial aid campus manager at Germantown, students can get help whenever they need it. “The Office of Student Financial Aid offers walk-in office hours, workshops, and special events throughout the academic year,” he says.
In February, which is Financial Aid Awareness Month, outreach counselors in the Financial Aid Office offer extra help in a workshop series that covers how to manage loan debt, find a work-study job, and understand satisfactory academic progress.
Staff also provide hands-on assistance for completing the Free Application for Federal Student Aid (FAFSA) form. Students must complete a FAFSA each school year to be considered for financial aid.
Ferby says the College works hard “to increase the understanding and knowledge base of financial aid recipients by using numerous communication tools.” One of these tools is a dedicated in-house call center that answers inquiries from students and the outside community about financial aid. The Office of Student Financial Aid recently launched a Facebook page and plans are in the works for a Twitter account. Additionally, students can ask questions and send in financial aid documents via email.
“All of the communication tools are interconnected and designed to keep us connected to students and give them the opportunity to connect with us,” says Ferby.
Even with all of the different ways to communicate, a student’s MC email account is the “official method of electronic communication.” Ferby reminds students to check their email because that is how all important information and notifications will be communicated.
Communicating with an academic counselor is also important because financial aid will only cover the cost of courses in a student’s declared program of study. Ferby recommends students run a degree audit and or discuss course work with their faculty advisor or counselor.
“The goal of financial aid is to assist you in achieving your educational goals,” says Ferby. “As a result, we monitor academic performance to make sure students are on track in their quest to obtain certificates and or a degrees.” He encourages students to study hard and of course, contact the office if they ever feel unsure.
To learn more about the Financial Aid Office, including contact information, click here.